At Zyvara, we are committed to delivering your handcrafted jewelry with care, precision, and elegance. This Shipping Policy explains how we process, ship, and deliver your orders, both domestically and internationally.
1. Processing Time
-
All orders are carefully inspected, packed, and prepared for shipment within 2–3 business days.
-
Custom or personalized orders may take 5–7 business days to process.
-
Orders are processed Monday through Friday, excluding public holidays.
Note: Processing time begins after order confirmation and payment authorization.
2. Shipping Methods & Delivery Times
We ship worldwide using trusted carriers to ensure your jewelry arrives safely and on time.
| Region | Estimated Delivery Time | Notes |
|---|---|---|
| Domestic (Within [Your Country]) | 3–7 business days | Standard shipping |
| International – Europe | 7–14 business days | Trackable shipping recommended |
| International – USA & Canada | 10–20 business days | Customs may apply |
| International – Asia & Other Regions | 10–25 business days | Delivery may vary due to customs |
Please note: These are estimated delivery times and may vary due to customs delays, weather, or carrier disruptions.
3. Shipping Costs
-
Shipping charges vary depending on destination, weight, and shipping method.
-
International customers are responsible for customs duties, taxes, and import fees imposed by their country.
-
Shipping fees are non-refundable, unless the item is damaged or sent incorrectly.
4. Order Tracking
-
Once your order is shipped, you will receive a tracking number via email.
-
You can monitor your package’s progress through the carrier’s official tracking system.
-
Please allow 24 hours for tracking information to be updated.
5. Damaged or Lost Shipments
We take extra care while packing your jewelry.
-
If your order arrives damaged, defective, or missing items, please contact us within 48 hours of delivery.
-
Provide your order number and photos of the shipment or item.
-
We will arrange a replacement or refund depending on stock availability and the issue.
For international shipments, we recommend using insured and trackable shipping methods. Zyvara is not responsible for packages lost due to untracked delivery.
6. Shipping Address
-
Please ensure your shipping address is complete and accurate.
-
Zyvara is not responsible for delays or lost orders caused by incorrect or incomplete addresses.
-
Orders shipped to the wrong address due to customer error may incur additional shipping charges.
7. Signature & Delivery Confirmation
For high-value items, carriers may require a signature upon delivery to ensure safe receipt.
-
If no one is available to sign, the carrier may leave a delivery notice or return the package to their facility.
8. Contact Us
If you have any questions about shipping, delivery timelines, or tracking, please contact our team:
📩 Email: support@zyvara.com
🌐 Website: www.zyvara.com
🏢 Business Name: Zyvara Jewelry